Exchanges & Returns

At Stylex Balloons we strive to provide our customers with high-quality products and excellent customer service. We understand that occasionally, circumstances may arise where a refund or exchange may be necessary. This refund policy has been formulated to ensure fairness and transparency for both our customers and our business.

 

Refund Eligibility for Change of Mind:

We do not offer refunds for change of mind or if you simply no longer require the purchased items. Therefore, we encourage our customers to carefully consider their intended purchase before proceeding. To ensure the selection of correct balloon colors, we highly recommend purchasing a sample bag prior to making a large order.

 

Eligibility for Exchange:

In cases where an exchange is required, please contact our customer service team within 14 days from the date of purchase. We will do our best to accommodate your concerns and provide a suitable exchange solution.

 

1. Process for Requesting an Exchange:
2. Contact our customer service team via email info@stylexballoons.com.au or call 0431 020 129 within 14 days from the date of purchase to request an exchange.
3. Provide your order details, including the order number, customer name, and contact information.
4. Clearly describe the reason for the exchange request.
5. Our customer service team will review your request and provide further guidance on how to proceed.
6. Conditions for Exchange:
7. The purchased items must be in their original condition and unopened in the bag.
8. The request for an exchange must be made within 14 days from the date of purchase.
9. The customer must provide the required order details and reason for the exchange.
10. Shipping Costs:

Any shipping costs associated with the exchange of items will be the customer's responsibility, unless the exchange is due to an error on our part (e.g., wrong item shipped, damaged product). We highly recommend using trackable shipping services when returning the items to ensure their safe and timely arrival.

 

Stylex Balloons Refund Policy for Faulty Balloons:

At Stylex Balloons, we strive to provide high-quality products and customer satisfaction. In the rare event that you receive faulty balloons, we have implemented a refund policy to ensure your concerns are addressed promptly and fairly.

 

1. Eligibility:
• This refund policy applies only to faulty balloons purchased directly from Stylex Balloons.
• The following conditions must be met for eligibility:
• The balloons must be considered faulty due to manufacturing defects or damages incurred during shipping.
• The refund request must be made within 14 days of receiving the balloons.
2. Refund Options:
• Upon eligibility, customers have two refund options to choose from:
a) Full Refund: - Customers can receive a full refund of the purchase price, including any applicable shipping charges. b) Replacement: - Customers can opt for a replacement shipment of the faulty balloons at no additional cost.

 

1. Refund Process:
• To initiate a refund request, customers must follow these steps:
• Contact our customer service team via phone or email within 14 days of receiving the faulty balloons, providing the following details:
- Order number - Date of purchase - Description of the manufacturing defect or shipping damage - Clear photographic evidence showcasing the balloon's fault (if possible)
• Our customer service team will review the information provided and determine the eligibility for a refund or replacement.
• If approved, customers will receive further instructions regarding the return process, if necessary.
• Once the faulty balloons are received and verified by our team, the refund or replacement will be processed within 10 business days.
• Exceptions:
• The following circumstances may deem the refund request ineligible:
• Balloons damaged due to mishandling or misuse by the customer.
• Balloons damaged after the 14-day refund window.
• Balloons purchased from a third-party retailer or distributor.
• However, we will assist customers in resolving any issues by providing support and guidance.
• Additional Information:
• Customers are responsible for ensuring that the faulty balloons are securely packaged for return shipping.
• Refunds will be issued through the original payment method used during the initial purchase.
• Shipping charges for returning the faulty balloons may be reimbursed upon review and approval by our customer service team.

Please note that this refund policy is subject to change without prior notice. We recommend reviewing the policy periodically to stay informed.

If you have any questions or require further assistance regarding our refund policy for faulty balloons, don't hesitate to contact our customer service team. We believe in maintaining transparency and providing excellent customer support.

 

Contact Us:

If you have any further questions or concerns about our exchange or refund policy, please feel free to contact our customer service team at info@stylexballoons.com.au or call 0431020129. We will be happy to assist you.

 

By making a purchase with Stylex Balloons you are acknowledging and agreeing to the terms and conditions stated in our refund policy.

Effective Date: 9th November 2023